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Business Improvement Techniques

The course is suitable for all employees ranging from operators through to management. The level chosen would reflect the employee’s roles and responsibilities.

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Written by Administrator   
Sunday, 09 December 2007 19:35

Course Outline

1. BASIC ADMINISTRATION ISSUES

NT IS A MULTI-USER SYSTEM
DEFAULT ACCOUNTS
  • The Administrator account
  • The Guest account
TERMINOLOGY
THE DEFAULT GROUP ACCOUNTS
  • The Administrator group
  • The Power User group
  • The Users Group
  • The Guests group
  • The Backup Operators group
  • The Replicator group
THE USER MANAGER
  • Security ID (SID)
CREATING NEW ACCOUNTS
  • To create a new account
ASSIGNING USER ACCOUNTS TO GROUPS
  • An example of adding a new user account to the Administration group
THE USER ENVIRONMENT PROFILE
  • The User Profile Path
  • System Default Profile
  • User Default Profile
  • Local User Profile
  • Roaming Profile
  • Mandatory Profile
  • Specifying a Logon Script name
  • Setting a home directory
COPYING, DELETING, RENAMING AND DISABLING USER ACCOUNTS
  • To copy an account
  • To delete an account
  • To disable an account
  • To re-enable an account
  • To rename an account

2. CREATING A CUSTOMIZED LOCAL GROUP

MODIFYING ACCOUNT POLICIES
  • To change the default account policy
  • Account Policy Options
USER RIGHTS
  • To grant a user right to a group
  • To remove a user right from a group
AUDIT POLICIES
  • To enable Auditing
  • Viewing the security log
SECURITY AND SHARED FOLDERS
SECURITY AND NT
  • The WINLOGON process
  • The Local Security Authority (LSA)
  • The Security Account Manager (SAM)
  • The Security Reference Monitor
SHARING FOLDERS
  • To share a folder
  • To stop sharing a folder
CONNECTING TO A SHARED FOLDER
  • To connect to a shared folder on a network
  • To disconnect from a network drive/folder

3. NETWORK PRINTER ISSUES & ADMINISTRATION

NETWORK PRINTERS VS. PCS WITH PRINTERS
ADDING A LOCAL PRINTER
  • To add a local printer
SHARING PRINTERS
  • To share a local printer
  • To connect to a shared printer
CONFIGURING A PRINTER
  • To configure a printer
  • Printer Properties - General
  • Printer Properties - Ports
  • Printer Properties - Scheduling
  • Printer Properties - Sharing
  • Printer Properties - Security
  • Printer Properties - Device Settings
SETTING PRINTER AND DOCUMENT DEFAULTS
  • To set a printer as the default printer
  • To set up defaults for documents
  • Setting Advanced Document Defaults

4. INSTALLATION TECHNIQUES

DOMAIN VS. WORKGROUP INSTALLATION
  • The workgroup model
  • The domain model
  • Primary domain Controllers and Backup Domain Controllers
PARTITIONING YOUR DISKS
  • FAT VS NTFS
  • FAT
  • FAT 32
  • NTFS
CONVERTING FAT TO NTFS
  • To convert a FAT formatted volume to NTFS
CREATING A SET OF WINDOWS NT BOOT DISKS
  • To create a set of Startup disks from the command line
HARDWARE AND THE HARDWARE COMPATIBILITY LIST
  • Recommended Minimum Hardware for NT workstation
  • What is the Hardware Compatibility List (HCL)?
WINNT AND WINNT32
NETWORK INSTALLATION STARTUP DISKS
  • What is a Network Installation StartUp Disk?
  • To Create a Network StartUp Disk
  • To use a Network Installation StartUp Disk
WINNT & WINNT32 SYNTAX
  • Help on WINNT syntax
UNATTENDED INSTALLATIONS
TROUBLESHOOTING
TROUBLESHOOTING ISSUES AND TECHNIQUES
THE NT BOOT PROCESS
  • The original DOS boot process
  • The Windows NT Boot process
  • NTLDR
  • BOOT.INI
  • BOOTSECT.DOS
  • NTDETECT.COM
  • NTOSKRNL.EXE
  • HAL
  • NTBOOTDD.SYS
  • The Registry
  • WINLOGON.EXE
  • BOOT.INI SWITCHES
  • To edit the BOOT.INI file
  • LAST KNOWN GOOD
THE EMERGENCY REPAIR DISK
  • To create an Emergency Repair Disk
  • To use an Emergency Repair Disk
RECOVERY OPTIONS
  • To set STOP recovery options
REMOVING 'NON-RESPONDING' PROCESSES
  • To use the Task Manager to remove a program
THE EVENT VIEWER
  • What is the Event Logger?
  • To view the Event Logger
WINDOWS NT DIAGNOSTICS (WINMSD)
  • To display the Windows NT Diagnostics
  • Running the WINMSD from the command line
SERVICE PACKS
  • To obtain a service pack
'THE BLUE SCREEN OF DEATH'
TECHNET AND RESOURCE KITS
AUDITING, PERFORMANCE & BACKUP ISSUES
PERFORMANCE ANALYSIS
APPLICATIONS, PROCESSES AND PERFORMANCE
  • To display the Task Manager
  • The Task Manager Applications Tab
  • The Task Manager processes tab
  • The Task Manager Performance tab

5. GENERAL BACKUP ISSUES

VIRUSES
BACKING UP AND RESTORING DATA
  • To back up data
  • To restore Data
  • To schedule an unattended backup
  • To format a tape
DISKPROBE AND DISKSAVE
 
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